Terms & Conditions

Adonia Medical Clinic/ DR-IME LTD reserves the right to amend these conditions of use at any time.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Adonia Medical Clinic’s relationship with you in relation to this website.

The term “Adonia Medical Clinic” or “us” or “we” refers to the owner of the website whose registered office is 474 Harrow Road, Maida Vale, W9 3RU. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Adonia Medical Clinic’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

1. Bookings

1.1 Refunds

For refunds up to £100, an administration fee of £8.50 will be applied. For amounts above £100, refunds will be at the manager’s discretion.

The following deposits are required to book appointments:

• £350 for an appointment with Dr. Ejikeme
• £300 for an appointment with a Dermatologist
• £150 for an appointment with a Doctor
• £50 for an appointment with a Therapist or Nurse

Deposits are redeemable against services or products purchased on the same day as the consultation, except for Medical or Dermatology Consultations, where the fee covers the consultation in full and cannot be applied to other services or products.
An email confirmation will be sent upon booking.
Please ensure the updated text refers to points 2.1 and 2.3 as mentioned in the original request.

1.2 Major credit cards and Debit Cards are accepted except American Express. International cards are subject to a 2% administrative fee.

1.3 The value of deposits paid may be deducted from the cost of treatments or products on the same day of the consultation date, excluded medical consultation. After this they will be redeemed in full.

2. Cancellations

2.1 If the consultation appointment is cancelled and not rescheduled the following charges will be applied, please refer to point 2.3 and 2.4:

2.2 If the team at Adonia Medical Clinic cancels your appointment you will be eligible to a refund of the deposit. The deposit will remain on the account for 90 days. Please contact the clinic within the period of 90 days to proceed with the refund. After the period of 90 days this amount will be redeemed in full towards the relatable appointment you have been booked for originally.

2.3 Cancellation charges will not apply if consultation/treatment appointment is re-arranged at least 48 hours prior to your appointment. Please note we cannot guarantee you will be able to re-arrange your appointment for the same week. Availability will be confirmed at the time of rescheduling your appointment. Appointment amendments will only be amended once free of charge. Please refer to point 2.4

2.4 If your appointment is rescheduled less than 48 hours you will incur a cancellation charge see 1.1 for cancellation amounts. This will be taken before re-scheduling your appointment. We cannot guarantee you will be able to re-arrange your appointment for the same week. Availability will be confirmed at the time of rescheduling your appointment.

2.5 Failure to attend an appointment within 10 minutes of the allotted start time will results in cancelling your appointment on the day.

2.6 All consent and forms must be signed before coming into the clinic failing to do this may results in cancelling your appointment or having your treatment time cut.

Or cancelling your appointment on the day will incur a cancellation fee which will be the same as the deposit fee see point 1.1 for fees.

3. Payments

3.1 New patients may be asked to pay for treatment prior to the treatment taking place should treatment be opted for on the day of the consultation.

3.2 Full payment for consultation, treatment or products is required, credit will not be given.

If, in exceptional circumstances only, full payment cannot be made on the day, there will be a daily charge of 5% above the Bank of England interest rates for all outstanding payments, starting 3 days after the original payment was due.

3.3 Major credit cards and Debit Cards are accepted except American Express. International cards are subject to a 2% administrative fee.

4. Treatments

4.1 All patients are to complete a medical history form (please refer to point 4.2), read through the product information and sign the consent form as instructed prior and every time a treatment takes place. All patients will be sent an appointment confirmation email and given a copy of the aftercare notes on the day of their treatment. The appointment may be cancelled if these forms are not complete in form and the deposit will forfeited.

4.2 All past patients will be asked to sign a declaration confirming that their medical history has not changed since the day of completion. It is the patient’s responsibility to inform Adonia Medical Clinic of any changes to their medical history, however insignificant it may seem. Adonia Medical Clinic reserves the right to ask for re-completion of a patient’s medical history at any time.

5. Product Purchases

5.1 All available skin care products are available to order from the clinic, following a consultation/discussion. Please ask for a full list of the products which are available to order. If you would like to place an order, please email info@adoniamedicalclinic.co.uk listing the products you would like or visit the website for more information. Please see section 5.2.

5.2 All costs of the products can be found on the website. Full payment is to be made via the telephone or online via the clinic online shop; please refer to point 3.2. You will be charged for postage and packaging, out standard packing is via royal mail uninsured. The clinic posts the product on behalf of the patient and do not take responsibility for lost or stolen packages. If the client would like signed for, couriered or next day delivery of packages they must contact the clinic and this wil be organised at an additional fee.

Please note until confirmation and payment has been received, the products will not be ordered. You will be sent an e-mail confirming payment has been made and your products have been ordered. Please note all products including unopened products are non-refundable for hygiene reasons.

5.3 How to take a patch test?

How to do a test patch:

Before starting any new products you must do a test patch:

• Start with a pea size amount on the inner arm.
• Wait 15 mins if no reaction then place on the jaw line and leave for 24 hrs
• If no reaction then start on the face.

Reaction: redness, irritation, swelling, burning stinging or the appearance of a rash, wheeze, shortness of breath or anaphylaxis.

If these above reactions at any point remove from the skin. Wash the skin, discontinue using the products and seek urgent medical attention for urgent concerns A&E or your local GP.

6. Gift Cards

The Adonia Medical Clinic gift card can be used as full or part payment for treatment with the clinic. No change will be given; any remaining balance is left on the gift card, and can be spent on future purchases.

It cannot be redeemed for cash, gift vouchers or gift cards.

The Adonia Medical Clinic gift card will expire after 24 months of consecutive non use and any remaining value will be forfeited.

The Adonia Medical Clinic gift card should be treated as cash, as Adonia Medical Clinic is unable to replace it if lost or stolen.

The minimum amount that can be added to a Adonia Medical Clinic gift card in a single transaction is £1. The maximum value that can be added to a Adonia Medical Clinic gift card is £1,000.

7. Complaints

Adonia Medical Clinic is committed to providing a high quality independent healthcare service to all patients. All clinic staff recognise that there may be occasions when patients may wish to complain about some aspect of the healthcare service which has been offered or received. If you feel you wish to discuss an issue, or indeed make a complaint, we would kindly ask that you bring this to the attention of a member of staff as soon as possible.

This complaints procedure ensures that your complaint will be dealt with as quickly as possible.

7.1 Verbal Complaints

If you wish to speak to someone about an aspect of the Adonia Medical Clinic healthcare service, please try to do so as soon as possible, preferably before you leave the clinic premises. Staff will make every effort to resolve your complaint as quickly as possible. If your concerns are not resolved to your satisfaction, you will be advised on the process to make a formal written complaint.

7.2 Written Complaints

All written complaints should be addressed to Dr Ejikeme, Medical Director at Adonia Medical Clinic

Please describe as fully as you can the nature of your complaint, stating the following information:

• what you are unhappy about
• when the incident took place
• what clinic staff were present at the time

Your complaint will be acknowledged in writing within two (2) working days of receiving the letter, unless a full reply can be sent to you within five (5) working days.

Adonia Medical Clinic will carry out a full investigation of the nature of your complaint and offer to meet with you in order to resolve the issue(s). You will receive a full written response within twenty (20) working days of the complaint being received.

If a full response cannot be given within twenty (20) working days of receiving your complaint, Adonia Medical Clinic will write to you to explain the reason for the delay. You will receive a full written response within five (5) days of a conclusion being reached.

Care Quality Commission (CQC)

You may also wish to contact the Care Quality Commission (CQC) concerning your complaint. The CQC is the organisation that regulates Adonia Medical Clinic as an independent healthcare provider in England. The address is: Care Quality Commission, Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA (tel 03000 616161) internet: www.cqc.org.uk

8. Packages

All packages including unused packages are non-refundable and non-transferable.

All packages expire after 18months

In the rare event a package is found to be unsuitable and needs to be transferred the treatments already taken are each charged at the full treatment price.

If a package has been purchased this will be used as a deposit. If the appointment is cancelled with less than 48hrs notice or the client arrives more than 15mins after their scheduled time one treatment from the package will be redeemed.

9. Subscriptions

Subscriptions cannot be refunded or transferred

Subscription treatments cannot be rolled over to other months or transferred to other people

If a subscription is terminated before the minimum period the total period of payment will still be due.

10. Skin Consultations

The deposits taken for the appointments will be redeemed in full if the client arrives more 5 mins late for a 15min appointment or 10mins late for an appointment 30mins or more. The clinic reserves the right to reschedule or cancel appointments N.B. Complementary (Free) skin assessments were an added bonus and were not part of any product or service previously purchased. The clinic is and was under no obligation to provide any free service as a private institute.

Virtual consultation will only be performed on set clinics through the week. Prior to this appointment you must have completed all documentation send as well as sent your photos. If the above is not completed the appointment may be cancelled and the deposit automatically redeemed. Another deposit will be needed o book another follow-up

New patients will need to come into clinic for one of our skin treatments at the time of their skin consults. The only exceptions are people based abroad. All follow-up appointments will be non redeemable as we cannot guaranty delivery of products to their location.

If skin requires medication you may need to be seen by a doctor for a full assessment this is a medical assessment at the above prices for a doctor would apply. The skin therapists may not be able to give any advice if there is an underlying medical condition.